Payment

Payment with PayPal is BSJ’s  preferred method. PayPal accepts most major credit cards.  Items will only be shipped upon confirmation of payment. Orders can be cancelled  within 3 days from date ordered. Orders cancelled 3 days after order date will be charged a 15% restocking fee.

 

Shipping

Orders will be shipped FedEx or USPS. Please contact us with any special instructions.  Ready to ship in 3-5 business days upon receipt of payment

 

BSJ Refund and Return Policy

All dolls (and clothing) are handcrafted with care and love and from with high quality materials. Their pictures are taken as much as possible in natural light so that you can have a clear idea of what you will receive. 

BSJ wants you to be happy with your doll and her clothing. If there are any problems with the doll upon receipt please contact us ASAP and within 7 calendar days so that we can fix or replace her.

 

All non-custom dolls are eligible for a full refund within 7  calendar days of the  delivery date and  after receiving the item back in its original condition, Custom dolls that can be resold may also receive a refund within the 7 calendar days of the delivery date and  received back in its original condition. However, buyer pays a 15% restocking fee and return shipping costs.  PayPal or any other transaction fees are not refundable.

BSJ will process the refund once the item has arrived back to BSJ in its original condition.  Shipping fees are not refundable.

 

Thanks for visiting Brown Shugah Junction, if you have any questions please do not hesitate to contact us.